Privacy Policy — Inthira Horology

1. Introduction

Inthira Horology ("we", "us", "our") is committed to handling the personal information of our clients with discretion and care — the same values we apply to every watch entrusted to our workshop. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it.

This policy applies to personal data collected through our website at inthirah.club, via email and telephone enquiries, and through the intake and service process for watches brought to our workshop at 64 Thanon Sukhumvit, Bang Lamung, Pattaya, Chonburi 20150, Thailand.

We are the data controller for personal information processed in connection with our services. If you have questions about this policy, please contact us at [email protected].

2. Personal Data We Collect

2.1 Information You Provide Directly

Name and contact details (email address, telephone number)
Postal address, if required for correspondence or watch return
Details about your timepiece (make, model, condition, service history)
Messages and enquiries submitted through our contact form or by email

2.2 Information Collected Automatically

Basic website usage data (pages visited, browser type, approximate location) via analytics tools
Cookie preferences stored in your browser's local storage

2.3 Legal Basis for Processing

We process your personal data on the following legal bases under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand:

Contract performance: to carry out the watch service you have requested
Legitimate interest: to respond to enquiries and improve our services
Consent: for optional marketing communications and non-essential cookies, where you have opted in

3. How We Use Your Information

We use the personal information you provide for the following purposes:

To respond to enquiries about our watch repair and restoration services
To process your watch intake, carry out agreed work, and communicate progress
To issue invoices and receipts
To provide written service documentation and condition reports
To contact you if unexpected findings require your decision during a service
To improve our website and understand how visitors use it (using anonymised analytics data)

We do not use your personal information for automated decision-making or profiling.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited information in the following circumstances:

With courier or logistics providers, where a watch is returned by post or delivery service — limited to the delivery address and contact number required for that purpose
With professional advisors (legal or accountancy) where required by law or in connection with a dispute
Where required by Thai law or a competent regulatory authority

Any analytics services used on our website process data in anonymised or aggregated form.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

Service records (including client contact details and watch documentation): up to 7 years, in line with Thai accounting and commercial record-keeping requirements
Email enquiries that did not proceed to a service: deleted after 12 months
Website analytics data: retained in aggregated form indefinitely; individual session data no longer than 26 months

6. Cookies

Our website uses cookies to understand how visitors use the site and to remember your cookie preferences. We use the following categories:

Essential cookies: required for the site to function; these cannot be disabled
Analytics cookies: help us understand site usage patterns; optional
Preference cookies: remember your settings; optional

You may manage your cookie preferences at any time via our Cookie Policy page.

7. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act B.E. 2562, you have the following rights in relation to your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to ask us to correct inaccurate or incomplete data
Right to erasure: to request deletion of your personal data, subject to legal retention obligations
Right to data portability: to receive your data in a structured, commonly used format
Right to object: to object to processing based on legitimate interest
Right to withdraw consent: where processing is based on consent, to withdraw it at any time
Right to lodge a complaint: with the Personal Data Protection Committee of Thailand (PDPC)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure. Our website is served over HTTPS. Client records are stored on password-protected systems with access restricted to workshop staff who require it for legitimate purposes.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals, within the timeframes set out under Thai PDPA.

9. Third-Party Links

Our website may contain links to third-party websites (for example, online watch reference resources). We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data through our website, please contact us and we will arrange for its deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website or services after a change constitutes acceptance of the revised policy.

12. Contact

For all privacy-related enquiries, please contact us:

Email: [email protected]
Post: Inthira Horology, 64 Thanon Sukhumvit, Bang Lamung, Pattaya, Chonburi 20150, Thailand
Telephone: +66 38 257 0691